If you receive email notification to Reconnect or Refresh or Re-Authenticate, please follow these instructions.
Option 1
- Go to Branchup.com
- Sign in through Facebook
- Input your Facebook password (not BranchUp)
- Once you login, go to connections menu on the left
- Click Reconnect on the Facebook section
Option 2
IF you still encounter an error message, please follow these steps:
- Go to https://www.facebook.com/settings?tab=business_tools
- Select BranchUp
- Remove
- Done
After removing the integration, attempt to log back in to BranchUp and connect to your Facebook Business page.
Reminder: You must be ADMIN on this page and it cannot be private or a group page. Go to your agency Profile page to ensure all the information is accurate.