Understanding the Error
It means your Facebook Page is already linked to another BranchUp account.
Resolution Steps
- Locate the Connected Account
- Check your other BranchUp profiles to identify which one is currently connected to the Facebook Page.
- Remove the Existing Connection
- Log in to the BranchUp.com account that's currently connected to the Facebook Page.
- Navigate to the Connections menu on the left navigation pane.
- Find the Facebook connection and select "Remove".
- Connect to the Desired Account
- Log out of the previous account and sign in to the BranchUp profile you want to connect.
- Go to the Connections menu on the left navigation pane.
- Click "Connect" in the Facebook section.
Reminder: You must be ADMIN on this page and it cannot be private or a group page. Go to your agency Profile page to ensure all the information is accurate.