If you're experiencing issues with BranchUp connection, consider the following:
1. Verify Your Facebook Page Type
Ensure you have a Facebook Business Page, not a personal profile. Based on Facebook regulation, the BranchUp connection only works with Business Pages. To check:
- Visit the "About" section of your page. Business Pages will display business categories, business description, contact information, etc. Meanwhile, personal profiles will display personal information such as work, education, places lived etc.
If you don't have a Business Page, create one by following our simple guide [click to view]
2. Business Page Not Listed
If your Business Page doesn't appear in the list, it might be because of the permission has not been granted. Visit this article for further details [click to view]
3. Third-Party Account Already Connected
This error indicates another profile is linked to your Facebook Business Page. Visit this article to resolve this [click to view]
By addressing these common issues, you can ensure smooth integration of BranchUp with your Facebook Business Page.