Frequently Asked Questions

How To Reconnect Your Facebook Account
Instructional Video [Click to view] Step by Step Guide Option 1 Login to Branchup.com Select Connection on the left navigation pane Click ...
Wed, Feb 12, 2025 at 3:04 PM
I Can't Connect My Facebook Page
If you're experiencing issues with BranchUp connection, consider the following: 1. Verify Your Facebook Page Type Ensure you have a Facebook Busine...
Thu, Mar 20, 2025 at 10:46 AM
How To Connect A Facebook Page
Instructional Video [Click to watch] Step-by-Step Guide Log into your BranchUp account In the navigation menu on the left side, click 'Connectio...
Tue, Mar 25, 2025 at 8:15 AM
Avoiding Facebook Phishing Scams
Remember, neither Facebook nor BranchUp will ever ask for sensitive information through messages or email. Stay vigilant and protect your online presence by...
Thu, Mar 20, 2025 at 2:57 PM
How To Create A Facebook Business Page For Your Travel Business
A Facebook Business Page is an essential way to attract and retain clients. It keeps your personal and professional presence separate while showcasing yo...
Tue, May 27, 2025 at 10:42 AM
How to Resolve "Third-Party Account Already Connected" Error
Understanding the Error It means your Facebook Page is already linked to another BranchUp account. Resolution Steps Locate the Connected Account C...
Thu, Feb 13, 2025 at 3:23 PM
How to Add More Than One Facebook Page To BranchUp
If you oversee a group of travel agencies or manage a team of travel advisors, our 'Multi-Page Manager' solution can simplify your operations by con...
Thu, Mar 20, 2025 at 11:09 AM
My Business Page Is Not on the List
If you encounter this situation, a common reason is either: 1. You do not have an active Business page. Check this article on how to create a business p...
Wed, May 28, 2025 at 8:57 AM
Can I Connect More Than One Facebook Page To BranchUp?
Yes. It is a two-step process. Connect one of your Facebook Business Pages to BranchUp. Email us that you want to manage multiple profiles.  We w...
Thu, Feb 13, 2025 at 3:25 PM
Can I Connect My Facebook Personal Page?
Unfortunately, the answer is no. According to Facebook’s regulations, automation and posting by third-party tools are only supported for Facebook Busine...
Mon, Apr 28, 2025 at 8:59 AM